Q.: What makes your mask more comfortable?
A.: Our mask is installed and ajustable behind your head instead of around the ears. We made it that way so it doesn't hurt you after you wore it for a while.
Q.: How many filters are included with the mask?
A.: With every mask is included 2 washable filters
Q.: After how many washes should i change the filter?
A.: The filter should be changed after 30 washes
Q.: Is the Mask washable/How often should I wash it?
A.: Yes, the mask is machine washable and can be put in the dryer. You should wash your mask in the washer after each use
Q.: Are the filters washable?
A.: Yes, wash the filter in the washer after each use (without fabric softener) and lay flat the dry (Do not put the filter in the dryer)
Q.: how often should I change the filter in my mask?
A.: You should change the filter after 4 hours.
Q.: What is the composition of the mask?
A.: The mask is made of 98% polyester and 2% spandex.
Q.: What is the composition of the filter?
A.: The filter is made of 100% polypropylene
Q.: Do you have a kid's size?
A.: We created our mask for the essential outings of adults (ex: going to the grocery store). We only have one size available but it is adjustable for a better fit on the users.
Q.: How long is the free shipping?
A.: We ship with Canada Post and it takes around 5-25 business days.
Q.: I paid for express shipping but didn't receive my tracking number yet, where can I get it?
A.: We will send you your tracking number. Our priority is to get every order out as soon as possible. It might take us a little bit more time to send you your tracking number but rest assured it's been shipped.
Do to the nature of the product we are selling we don't allow any refunds or return of orders.