Q.: Is the ALLasleep compact?
A.: Yes, once folded the ALLasleep is no bigger than a cell phone.
Q.: Is the ALLasleep washable?
A.: Yes, you can wash your ALLasleep in cold water and dry it flat.
Q.: Can we use the mask without the headrest?
A.: Yes, you can use the mask alone.
Q.: Is the ALLasleep suitable for users of all sizes?
A.: It is ideal to use the ALLasleep when your head doesn't exceed the headrest of your seat.
Q.: Can my ALLasleep go on any seat?
A.: When developing the ALLasleep it was made to fit standard transport seats up to127 cm (50 inches).
Q.: In which transports can I use my ALLasleep?
A.: The ALLasleep can be used in a wide variety of transport such as airplane, train, bus, car, heavy truck, etc.
Q.: Is the ALLasleep safe in the event of a car or bus collision?
A.: The ALLasleep has not been created to protect the user in the event of an accident. It aims to improve the comport for sleeping in a sitting position. It is not a safety device or restraint in case of impact.
Q.: What are the delivery times?
A.: Deadlines with regular mailing in Canada and the United States are approximately 5 to 12 business days.
Q.: Which carrier do you use?
A.: We use Canada Post.
Q.: Do you ship anywhere in the world?
A.: Yes, custom fees may be added.
Q: I placed an order, but I didn't receive a confirmation email.
A: Sometimes our emails get sent to the junk folder. You can add us to your contact list to ensure our correspondances are placed in your inbox.
Q.: Can I return my order?
A.: You can return your ALLasleep at your expense if it has not been worn, washed, altered. It must not have any sign of use including cosmetic stains, perfumes, odors, etc.
*The decision to refuse a return that doesn't fit with ALLasleep's return policy is final and can't be rebutted.
Q.: When will I get my refund?
A.: Once we have received your package at our location, please allow 1-3 business days for returns processing. Once your return has been processed you will receive an email confirming your refund. You have 30 days from the date of purchase to return your ALLasleep.
*Additional delays with Paypal or you banking institution are not included in these deadlines.
Q: Where are you located, and what are your hours?
A: We are located at Location ALL, 307 Chemin Industriel, Gatineau, QC, Canada. Our hours are Monday to Thursday 9am to 4pm and Friday 9am to noon.